Frequently Asked Questions
Orders & Shipping
Where do you ship?
At launch, Essenza currently ships within the United Kingdom only. We hope to introduce international delivery in the future.
How long does it take to prepare my order?
Orders are usually prepared and dispatched within 1–3 business days.
During busy periods, product launches or public holidays, processing may take slightly longer. You will receive a confirmation email once your order has been placed and another email when it has been dispatched.
How long does UK delivery take?
Once dispatched, UK orders usually arrive within 2–5 business days.
Delivery times are estimates and may occasionally be affected by postal delays, severe weather, public holidays or other circumstances outside our control.
How will my order be shipped?
Orders are dispatched from the United Kingdom using an appropriate postal or courier service, depending on the parcel size and the delivery option selected at checkout.
When tracking is available, the details will be included in your dispatch confirmation email.
How much does shipping cost?
Shipping costs are calculated and displayed at checkout before payment.
The cost may vary depending on the size, weight and contents of your order.
Can I change my delivery address?
Please contact us as soon as possible at essenza.ritual2026@gmail.com
We will do our best to update the address, but we cannot guarantee that changes will be possible once the order has been prepared or dispatched.
Essenza cannot accept responsibility for orders sent to an incorrect address entered by the customer.
What should I do if my parcel is delayed?
Please first check your dispatch email and any available tracking information.
If your order has not arrived within the estimated delivery period, contact us at essenza.ritual2026@gmail.com, including your name and order number, and we will help you investigate.
What happens if my parcel arrives damaged?
Please contact us within 48 hours of delivery at essenza.ritual2026@gmail.com
Include:
- your order number;
- a description of the problem;
- photographs of the damaged item;
- photographs of the external and internal packaging.
Please keep the packaging until we have reviewed your request.
Products
Are the crystals natural?
The stones used in Essenza crystal products are natural materials. For this reason, colour, pattern, size, shape and transparency may vary slightly from the photographs shown online.
These variations are part of the individual character of each stone and do not make the product defective.
Will my crystal look exactly like the one in the photograph?
Not necessarily. Every natural stone is unique.
The photographs represent the general type, colour and appearance of the product, but the stone you receive may contain different markings, tones or natural inclusions.
What is included with a crystal necklace?
Please check the individual product description carefully, as the contents may vary between single-stone necklaces and crystal bundles.
Each listing explains whether the product includes:
- the crystal;
- the interchangeable cage pendant;
- the chain;
- a pouch or presentation box;
- a ritual card or digital guide.
Are the crystal cages interchangeable?
Yes. The Essenza cage necklaces are designed so that compatible stones can be removed and changed.
Because natural stones vary slightly in size and shape, some may sit more tightly inside the cage than others. Always check that the cage is securely closed before wearing the necklace.
Are crystal products intended to treat health conditions?
No. Crystal meanings and intentions are based on traditional, cultural and spiritual associations.
Essenza crystal products are intended for personal ritual, reflection and enjoyment. They are not medical devices and are not intended to diagnose, treat, cure or prevent any medical or psychological condition.
Gua Sha
What is the Essenza Gua Sha made from?
The Essenza Gua Sha is made from Bian stone, a naturally dense stone traditionally associated with Chinese therapeutic practices.
Natural variations in tone, markings and surface appearance may occur.
Does the Gua Sha include instructions?
Yes. Your Gua Sha includes access to the digital Essenza Gua Sha Ritual Guide.
Scan the QR code provided with your product to access the guide, which includes preparation, facial movements, acupressure points, care instructions and safety guidance.
Do I need to use oil with my Gua Sha?
For facial use, apply a suitable facial oil, serum or moisturising product that provides enough slip for the tool to glide without pulling the skin.
Do not use the stone on dry facial skin if it drags or creates uncomfortable friction.
How should I clean my Gua Sha?
Wash the areas that have touched the skin using lukewarm water and mild soap. Rinse and dry completely with a soft cloth.
Avoid:
- prolonged soaking;
- boiling water;
- harsh chemicals;
- dropping the stone onto hard surfaces.
Store it safely in its pouch or box when not in use.
Can the Essenza logo fade?
With regular use and cleansing, the printed logo may gradually fade. This is normal and does not affect the quality or function of the stone.
When should I avoid using Gua Sha?
Do not use Gua Sha over broken, infected, sunburnt or significantly irritated skin.
Avoid use over unexplained swelling, recent surgery, fresh scars or areas recently treated with injectable cosmetic procedures unless your healthcare or aesthetic practitioner has advised that it is safe.
Seek professional advice before use if you take blood-thinning medication, bruise very easily, have a bleeding disorder or have a medical condition that may affect your skin or circulation.
The digital guide contains more detailed safety information.
Ear Seeds
What are ear seeds?
Ear seeds are small seeds or beads attached to adhesive patches and placed on selected areas of the outer ear.
They are commonly used as part of auricular acupressure and self-care routines.
Do the ear seed kits include instructions?
Yes. Eligible kits include access to an Essenza digital guide or protocol through the QR code provided with the product.
Always read the instructions and safety information before application.
How long should I wear ear seeds?
Follow the instructions included with your specific kit.
Remove them sooner if you experience pain, marked redness, swelling, itching, irritation or discomfort.
Do not continue pressing an area that feels painful.
Can ear seeds treat medical conditions?
No. Essenza ear seed kits are intended for general wellbeing and self-care only.
They are not intended to diagnose, treat, cure or prevent any health condition and should not replace medical advice or treatment.
Who should avoid using ear seeds?
Do not apply ear seeds to broken, infected, inflamed or irritated skin.
People with adhesive allergies, significant skin sensitivity or medical concerns should seek professional advice before use.
Children should only use ear seeds under appropriate adult and professional guidance.
Digital Guides & QR Codes
How do I access my digital guide?
Scan the QR code included with your product using the camera on your smartphone.
Tap the link that appears to open the guide.
What should I do if the QR code does not work?
Make sure the camera can see the full QR code clearly and that you have an internet connection.
If you still cannot access the guide, contact us at essenza.ritual2026@gmail.com with your order number and the name of the guide you need.
Can I share or reproduce the digital guides?
The Essenza guides are supplied for the personal use of the purchaser.
They may not be copied, resold, uploaded, distributed or reproduced for commercial purposes without written permission from Essenza.
Returns & Cancellations
Can I cancel my order?
Please contact us as soon as possible at essenza.ritual2026@gmail.com.
If your order has not yet been prepared or dispatched, we may be able to cancel it. Once it has been dispatched, the applicable returns process will need to be followed.
Can I return an item?
Please read our full Returns & Refund Policy for information about eligibility, time limits and how to request a return.
For hygiene reasons, certain products that have been opened, used or had their seal removed may not be eligible for return unless they are faulty.
This may include Gua Sha tools, ear seeds and other products intended to come into direct contact with the skin.
What if I receive the wrong product?
Contact us at essenza.ritual2026@gmail.com as soon as possible, including your order number and photographs of the product received.
We will review the issue and arrange an appropriate solution.
Contact
How can I contact Essenza?
For questions about your order or products, email:
essenza.ritual2026@gmail.com
Customer support is available Monday to Friday. We aim to respond within 1–2 business days.
Please include your order number when contacting us about an existing purchase.